How can we help you?

After completing your order you'll receive a confirmation email with a download link. You can also access your files anytime by logging into your account at nuugraphics.com/account under Order History.

Download links stay active forever.

Check your spam or promotions folder first. If you still can't find it:

1. Log into your account and check Order History directly.
2. Make sure the email on your order matches your account.
3. If you checked out as a guest, search for orders@nuugraphics.com.

Still stuck? Send us your order number and we'll sort it out within one business day.

Because our products are digital and instantly accessible, we don't offer refunds as standard. However if files are corrupted, the wrong product was delivered, or there's a technical issue we can't resolve, we'll make it right.

Contact us within 7 days of purchase with your order number and a description of the issue.

All NUUGRAPHICS products are licensed for personal use on up to 2 devices owned by the same person. For multi-seat or commercial licensing, get in touch.

1. In Lightroom Classic, go to the Develop module.
2. Right-click anywhere in the Presets panel and choose Import Presets.
3. Navigate to the .xmp files in your download and select them all.
4. Click Import — they'll appear in a new folder in your Presets panel.

On Lightroom CC, use File > Import Profiles & Presets instead.

Yes. Once installed in Lightroom Classic or CC desktop with sync enabled, they'll appear in Lightroom Mobile under Presets. A free Adobe account is required for sync.

Yes, this is expected. Film emulation presets are optimised for natural light at base exposure. Results vary by camera, white balance, and exposure settings.

Set white balance to your shoot conditions first, then apply the preset. Small Exposure and Temperature tweaks go a long way.

Yes — RAW files are recommended. JPEGs also work, but RAW gives more headroom in highlights and shadows for the tonal adjustments these presets apply.

25 XMP presets across the full Portra lineup:

• Portra 160, 400, and 800 base emulations
• Push and pull variations for each stock (+1, +2, −1)
• A 10-preset AI Masking Workflow Toolkit

Compatible with Lightroom Classic 10+ and Lightroom CC.

1. Download Film Lab FX from your order or from Adobe Exchange.
2. Open Creative Cloud Desktop and ensure Photoshop 24.0+ is installed.
3. In Photoshop go to Plugins > Plugin Marketplace and search Film Lab FX — or use the .ccx installer directly.
4. Access it via Plugins > Film Lab FX.

Film Lab FX requires Photoshop 24.0 or later. Older CEP-based versions are not supported. Ensure Creative Cloud is current and Photoshop is fully updated.

1. Close Photoshop completely and relaunch.
2. Go to Plugins > Manage Plugins, disable Film Lab FX, re-enable, then restart.
3. Confirm you're on Photoshop 24.0+ via Help > About Photoshop.
4. Uninstall and reinstall using the .ccx file from your download.

Still not working? Contact us with your Photoshop version and OS.

Film Lab FX includes 22 film stock emulations spanning colour negative, slide, and black-and-white — including Portra, Ektar, Velvia, and HP5 — plus manual grain, halation, and overlay controls.

Yes — both macOS 10.15+ and Windows 10 / 11 are supported with Photoshop 24.0+ and an active Creative Cloud subscription.

1. Copy the .cube files to DaVinci Resolve's LUT folder.
   Mac: ~/Library/Application Support/Blackmagic Design/DaVinci Resolve/LUT
   Windows: C:\ProgramData\Blackmagic Design\DaVinci Resolve\Support\LUT
2. Restart DaVinci Resolve or right-click the LUT folder and choose Refresh.
3. Right-click a node in the Color page and select LUTs to apply.

Current packs are designed for Sony S-Log3 and Canon Log. Match the LUT to the log your footage was shot in. Fuji F-Log, Nikon N-Log, and DJI D-Log packs are in development.

Yes — .cube works in Premiere Pro, Final Cut Pro X, and After Effects. In Premiere apply via Lumetri Color > Creative > Look; in Final Cut use the Custom LUT effect.

A 1-node workflow applies the LUT directly — fast for consistent footage. A 2-node workflow separates primary correction from the creative LUT. We recommend 2 nodes for mixed lighting or varied exposure.

1. Open Creative Cloud Desktop and go to Marketplace.
2. Click Manage Plugins and find Film Lab FX.
3. Click Install — Photoshop must be open for the plugin to load.

If it's not showing, confirm you're signed in with the same Adobe ID used to purchase.

1. Sign out of Creative Cloud Desktop and sign back in with the purchasing Adobe ID.
2. Check My Apps to confirm the purchase.
3. If it shows as purchased but won't install, try reinstalling Creative Cloud Desktop.

For billing issues contact Adobe Support. For plugin issues, reach out to us.

Yes. Both channels include the same plugin — Adobe Exchange delivers via Creative Cloud, a direct purchase gives you a .ccx installer. Either works with Photoshop 24.0+.