FAQ - Frequently Asked Questions

How do I download the item I purchased?

Once your payment has cleared, you will be redirected to the download page. If you do not get automatically redirected, you can find it under your account page in the downloads section. You’ll also receive an email with a link usually within minutes.


How do I install the presets/overlays?

A document detailing the steps to install are included in the packs you purchase. This includes documents detailing how to use overlays if you purchased those. We’ve also made a video for installing the presets:



Do the presets/overlays/backdrops work on Mac/PC?

Yes, all products listed on NUUGRAPHICS will work on both Mac and PC’s. This includes Lightroom presets, Photoshop overlays, digital backdrops, etc.


What are the licences I receive?

You have both personal and commercial licenses with any Lightroom presets you purchase. However, with overlays and backdrops, you only get a personal license. You will need to purchase the commercial license option to use them commercially.


Do you offer refunds?

Yes, we offer a 100% money back guarantee! You can request a refund within the first 14 days if you are not fully happy with the product or if you cannot install or download the product.


Have a question not answered here?

Contact us using our contact page.