F.A.Q (Frequently Asked Questions)

How do I download the item I purchased?

Once your payment has cleared, you will be redirected to the download page. If you do not get automatically redirected, you can find it under your account page in the downloads section. You’ll also receive an email with a link usually within minutes.

How do I install the presets or actions?

A document detailing the steps to install are included in the packs you purchase. This includes documents detailing how to use overlays if you purchased those.

Do your presets/actions/overlays work on Mac/PC?

Yes, all products listed on NUUGraphics will work on both Mac and PC’s. This includes lightroom presets, photoshop overlays, actions, etc.

What are the licenses I receive?

You have both personal and commercial licenses with all presets and actions you purchase. For photoshop overlays, however, you’ll need to purchase a commercial license to use them commercially. Simply select the commercial license in the drop-down on the product page and it will be automatically added to your cart.

Do you offer refunds?

Yes and no. Due to the nature of the product and the fact that it is unable to be returned, we do not offer normal refunds. However, if for what ever reason you are unable to download or use the products you purchase then you can in fact request a refund within 30 days of your purchase.

Have a question not answered here?

Contact us using our contact page.